Customer Service
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Customer service has evolved as one of the leading differentiators which consumers consider before making a purchase.
Recent research suggests that providing excellent customer experiences will be even more important than cost by the year 2021. Many organizations are unaware that there are problems with their customer service.
It was recently discovered that about 75% of organizations think they provide excellent customer service. The shocking result is that more than half of their customers do not feel that way.
Browse Through Course Content
Module 1
- Who we are and what we do.
- Establishing your attitude.
- Identifying and addressing their needs
Module 2
- In-person Customer Service.
- Giving Customer Service Over The Phone.
Module 3
- Recovering Difficult Customers.
- Understanding When To Escalate.
- Ten Things You Can Do To Wow Every Time
Here Are What YOU WILL LEARN
How to increase customer loyalty
How to increase customer satisfaction
How to improve agent happiness and advocacy
How to reduce cost per contact
How to humanize customer experience
How to improve turnaround time - average handle time
How to reduce customer wait time
How to improve employee skill and satisfaction
How to increase the quality of customer service responses
YOU ARE ELIGIBLE TO
Attend If,
You are a junior staff seeking to satisfy company clients.
You are a senior staff who want to develop their customer relation skill.
You want to start a career in Information / Cybersecurity
You are a senior leader who wants to learn to engage customers at an advanced level
You are a manager seeking a renewed understanding in approaching customer needs.